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Starting a small business · 4 min read

Ask clients for feedback they can act on

Use a draft-review email, specific feedback questions, and a decision sheet to separate approval, corrections, and new requests.

Editorial illustration of a sculpture unfinished at one edge beside two carefully placed pointing ribbons.

Ask a client for feedback on the decisions the current draft is ready to address. Tell them what they are reviewing, what remains unfinished, and what response you need. “Let me know your thoughts” can invite a mixture of approval, factual corrections, and new requests without identifying which one affects the next step.

Name the review stage

A rough layout review is different from approval of final text. If images are placeholders, say so. If the copy is ready for fact-checking but the layout is not, ask for that review specifically. Do not describe a draft as final because you want the client to stop requesting changes.

For a fictional event invitation, the current review might ask the client to confirm the date, location, and attendee instructions. Font preference can wait if the facts are still changing. Keep the agreed project scope and approval process with the request.

A draft-review message

Working template

Hi Morgan,
The invitation draft is ready for a details review: [link and version].
Please check the event date, location and attendee instructions.
The image is a placeholder, so I’m not asking you to approve it yet.
Could you mark corrections on this version or send them in one reply?
Once the details are confirmed, I can prepare the next layout version.
Review timing: [the date we actually agreed, or a question about timing]

This original template distinguishes the current decision from later work. Replace the bracketed information before sending. If there is no agreed review date, ask about availability rather than adding urgency.

Questions that make feedback specific

What you need to learnQuestion
Factual correctnessWhich detail is incorrect, and what should it say?
Fit for the audienceWhere might an attendee misunderstand what to do?
Preference between versionsWhich option fits the agreed purpose, and why?
Approval to proceedCan I use this version for the next agreed step?
New scopeIs this a correction to the agreed work or an additional request?

You do not need to send every question every time. Choose the ones the draft is ready to answer. A shorter review with a clear purpose can be easier to complete than a general satisfaction questionnaire.

Turn the answer into a decision record

Fictional feedback: “Looks good. Could we add a second invitation for sponsors? Also the event starts at seven, not six.”

Record the time correction as a factual edit, the sponsor invitation as a request to discuss, and “looks good” as positive feedback rather than blanket approval of every detail. Ask whether the client approves the corrected version for the next step. Do not silently absorb a new deliverable into an existing agreement.

FeedbackCategoryNext action
Start time is sevenFactual correctionUpdate and confirm the version
Add sponsor invitationPossible additional workClarify scope and terms
Looks goodGeneral reactionConfirm the specific approval needed

Use AI to organize, not negotiate silently

Ask it to sort redacted feedback into corrections, preferences, approvals, questions, and possible new work. Provide the agreed deliverables so it has a comparison basis. It should flag uncertainty rather than invent a fee or tell the client a request is included.

Keep the client's original words with the decision sheet. If several people respond differently, use the actual approval process to resolve the conflict. A synthesized summary should not choose an approver or turn an unresolved disagreement into a decision.